imbas Terms of Use

When you open an account on imbas, you agree to these terms. We outline what happens during account setup, how deposits and withdrawals work, what we expect from users, and how we handle disputes. Our terms apply to all users accessing imbas from supported jurisdictions where our services are legal.

We at imbas operate live-dealer tables (roulette, blackjack, baccarat, Dragon Tiger), a sportsbook covering football leagues and esports tournaments, and slot games. Our platform is available on Android, iOS, and desktop. You can fund your account via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers from mobile banking, local payment, online payment, and e-wallet.

These terms are not a marketing document; they set out our rights, your rights, and the rules we both follow. Read them carefully before joining imbas.

Account opening and eligibility on imbas

To create an imbas account, you provide an email address and password. You must be of legal age in your jurisdiction to use our services. We verify this during account setup by requesting a photo ID (KTP, passport, or SIM), a selfie for facial matching, and proof of address. We do not proceed with any transactions until verification is complete.

When you submit your identity documents to imbas, we store them securely and do not share them with third parties except where required by law. We may request additional documents if we suspect fraud or need to comply with regulatory requirements. If verification fails, we explain why and offer a path to resubmit.

You are responsible for keeping your password secure. If someone accesses your account without permission, notify us immediately. We will investigate and, if unauthorized activity is confirmed, reverse any fraudulent transactions and secure your account.

Deposits and account funding on imbas

Deposits on imbas are processed through our payment partners. You select your preferred method—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer—and complete the transaction. E-wallet deposits are instant; bank transfers typically complete within 1–2 hours depending on your bank.

We do not hold your funds; money you deposit becomes your imbas account balance and is available to wager immediately. If a deposit fails, your bank or payment provider should refund it within 1–2 business days. If a refund does not arrive, contact our support team with your transaction reference.

We reserve the right to refuse deposits if we suspect the funds are derived from illegal activity or if deposit patterns appear suspicious. In such cases, we will contact you and may request documentation about the source of funds.

Withdrawals and payout policy on imbas

Your account balance on imbas can be withdrawn to any verified payment method on file. To withdraw, you request a payout through your account and confirm the amount and destination. We process withdrawals subject to standard security windows—we do not guarantee minute-specific timescales, but standard expectation is completion within business hours for e-wallets and within 24 hours for bank transfers.

Withdrawals may be delayed if we need to verify your identity further or if we detect unusual account activity. During peak periods (e.g., Idul Fitri or Idul Adha holidays), processing may extend. If a withdrawal is delayed beyond standard windows, our support team can provide a status update.

We do not charge withdrawal fees. However, your bank or payment provider may impose their own fees; check with them directly.

Game rules and odds on imbas

All games on imbas—live-dealer tables, slots, and sportsbook markets—are governed by specific rules. For live roulette, blackjack, and baccarat, the house rules and payout structures are set by our studios and displayed before you play. For slots like Aviator, Sweet Bonanza, and Gates of Olympus, the symbol values and win conditions are published in each game's Paytable.

Sportsbook odds on imbas reflect market conditions at the time of placement. We do not guarantee odds will remain unchanged if you delay placing your wager. If an event is cancelled or postponed, we handle it per standard sportsbook practice: match-winner bets are refunded, and in-play markets are settled based on the event state at closure.

We do not offer guaranteed-win claims or "no loss" promotions. All games carry house advantage or margin. Your entertainment value is independent of payout frequency or size.

Promotional terms and bonuses on imbas

From time to time, imbas may offer promotional bonuses—welcome offers, seasonal promotions, or loyalty rewards. Any bonus carries full terms and conditions, which we publish before you opt in. Promotional funds may carry wagering requirements, game-specific restrictions, or time limits. Read all terms before accepting a bonus.

We do not guarantee specific bonus amounts or percentages across all users or all time periods. Bonuses are temporary offers subject to change. If a promotion expires, we notify you in advance.

Bonus funds cannot be withdrawn as cash; they are valid only for wagering. Once you meet any wagering requirement and convert bonus funds to real money, you can withdraw that balance per our standard withdrawal policy.

Prohibited conduct and account suspension on imbas

We at imbas reserve the right to suspend or close your account if you violate these terms or engage in prohibited conduct. Prohibited activities include:

• Using imbas from a jurisdiction where our services are illegal.
• Operating multiple accounts to circumvent limits or exploit promotions.
• Providing false identity documents or misleading information during verification.
• Attempting to access imbas through unauthorized means (hacking, bot software, VPN manipulation).
• Engaging in collusion or fraud with other users or third parties.
• Using imbas for money laundering or illegal financial activity.

If we suspend your account, we notify you and provide a reason. You may request a review if you believe the suspension was in error. Pending review, your account balance remains secure and is available to you once the review concludes.

Dispute resolution and liability on imbas

If you have a dispute with imbas regarding a transaction, game outcome, or account issue, contact our support team with details. We investigate and provide a response within standard timeframes (typically 5–10 business days depending on complexity). Our response explains our position and, if applicable, how we intend to resolve the matter.

If you are not satisfied with our response, you may escalate the dispute. We maintain a formal escalation process and will assign a senior reviewer to examine your case. Our goal is fair resolution, but we will not reverse decisions based on player disagreement with game rules or market outcomes.

We are not liable for indirect losses (lost earnings, emotional distress, consequential damages). Our liability is limited to the amount you have paid or lost on imbas in the 12 months preceding the claim.

Jurisdiction and service availability on imbas

We at imbas provide services only where local law permits. Our services are not available in jurisdictions where online wagering is prohibited. Users are responsible for verifying that access and use of imbas comply with their own jurisdiction's law.

We maintain the right to restrict or terminate access from any region at any time if legal circumstances change. If we restrict your jurisdiction, we provide reasonable notice and facilitate withdrawal of your account balance.

These terms are governed by the law of the jurisdiction in which imbas is registered, except where local law in your jurisdiction provides mandatory consumer protections that override our terms.

Data privacy and security on imbas

We collect personal information (name, address, payment details, identity documents) to verify your identity, process transactions, and comply with regulatory requirements. We store this data securely and do not share it with third parties except where required by law or to process your transactions.

Our privacy policy (available on our site) provides full details about data collection, storage, and usage. We recommend reviewing it alongside these terms.

Summary of imbas terms

By using imbas, you agree to verify your identity, maintain account security, follow our game rules, and use our platform only where legal in your jurisdiction. We process deposits and withdrawals per our standard policies, investigate disputes fairly, and reserve the right to refuse service to users who violate these terms.

We at imbas do not guarantee outcomes, offer no-loss promises, or provide refunds for game results or market movements. Your entertainment value is independent of payout frequency. All games remain randomized and fair; outcomes are not influenced by bonus status, account history, or any external factor.

Our support team in Jakarta, Surabaya, Bandung, Medan, and Semarang (and beyond where we are legal) responds in English and Indonesian. If you have questions about these terms, contact us through live chat, email, or our in-app Help section. We are here to clarify policy and resolve concerns fairly.