imbas FAQ
Users of imbas ask questions spanning account setup, payment methods, game rules, and account security. This FAQ page collects the most common inquiries we receive and provides straightforward answers to help you get started and resolve typical issues.
This page resolves questions about KYC verification, deposit and withdrawal flow, the distinction between live-dealer tables and slot games, our weekly cashback offer, data privacy, support availability, password recovery, and deposit ranges. If your question is not listed here, contact our support team via in-app Help or email; we respond within one business day in English or Indonesian.
For detailed policy language, please read our Terms and conditions and Privacy policyFor account suspension or dispute resolution, see our Legal noticeOur services are available only where local law permits; users are responsible for verifying that access and use comply with the laws of their jurisdiction.
- Account and registrationhow to start, KYC verification, password recovery, and account data
- Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment
- Game rules and featureslive-dealer tables, slots, sports markets, esports, and our weekly cashback offer
- Support and securitysupport availability, language options, and account protection
On the imbas login page, click "Forgot your password?" and enter your registered email address. We send a reset link to that email within a few minutes. Open the link (valid for 24 hours), create a new password, and sign in. If you do not receive the email, check your spam folder. If the email does not arrive after subject to verification, contact our support team and provide your username and recovery phone number; they can help you regain access. We do not reset passwords over the phone for security reasons, but we can verify your identity using your registered mobile number and answer security questions.
We store your account data (email, username, phone, ID documents) on encrypted servers using industry-standard TLS 1.2. Your password is hashed and salted; we never store or see your plain password. Transaction history, wager records, and chat logs are retained for seven years to comply with anti-money-laundering regulations. Your ID photo and proof of address are kept in a separate secure vault. We do not sell, rent, or share your personal data with third parties except to payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment) and our financial compliance partner. For a full copy of your data or to request deletion, contact our support team; we respond within 30 days as required by applicable privacy law.
Payments and transactions
imbas does not charge deposit or withdrawal fees. When you deposit via e-wallet, mobile banking, local payment, or online payment, the money enters your imbas account at the full amount you sent; we do not deduct a platform fee. Similarly, when you request a withdrawal to your bank account (e-wallet, mobile banking, local payment, or online payment), we transfer the full balance you requested. However, your bank or payment provider may charge a small fee on their end; that is their standard practice and not controlled by imbas. Check your e-wallet, mobile banking, local payment, online payment, or bank app to see any applicable charges. Withdrawal requests are processed within one business day after account verification.
imbas accepts deposits starting from a minimum threshold set by each payment provider. e-wallet, mobile banking, local payment, online payment, and e-wallet typically support deposits from small amounts (as low as our welcome offer); mobile banking and bank transfers (local payment, online payment, e-wallet, mobile banking) may have higher minimums. There is no upper limit on a single deposit, though your bank or payment provider may enforce their own ceilings. After your first deposit and account verification, you can deposit as often as you like. If your payment provider declines a deposit attempt, check that you have sufficient balance and that your account is not temporarily locked. Contact our support team if you receive an error code; they can help you troubleshoot.
Game rules and features
Live-dealer tables on imbas feature a real human dealer broadcasting from a studio, using physical cards, chips, or a roulette wheel. You see a live video feed, interact with the dealer via chat, and place bets in real time. Examples include blackjack, roulette, baccarat, and Dragon Tiger. Slots are software-based games where you press a button or tap the screen to spin reels; results are generated by a random-number generator (RNG). Slots like Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways have fixed rules and payout tables. Live-dealer games offer a social experience; slots offer faster rounds and different themes. Both are available on imbas around the clock.
imbas offers a weekly cashback promotion to eligible players. The exact structure (percentage rate and qualifying conditions) is announced each week in the Promotions section of your account. Typically, you earn cashback on net losses across live-dealer tables or slots during the week; the amount is credited automatically on Monday morning if you meet the minimum playthrough requirement. Cashback is not guaranteed and is subject to terms; bonus funds may have wagering restrictions before withdrawal. New accounts may not qualify in their first week; check the Promotions page to see current eligibility. Cashback earned during Idul Fitri or Idul Adha may be subject to special conditions published in advance.
Support and security
Our imbas support team is available in English and Indonesian. You can reach us via in-app Help (available during business hours), email, or live chat. Response time is typically within one business day. During peak periods (Liga 1 matches, Piala AFF tournaments, or major esports events), response may take up to 24 hours. We do not offer customer support; our hours are published in the Help section of your account. If you are in Jakarta, Surabaya, Bandung, Medan, or Semarang and need urgent assistance, email us with your account username and issue description, and we will prioritize your ticket.